Question 1

How can I place an order?

Accepted Answer

Placing an order on WaziEats is simple and can be done online. Input your location - Type your location to geolocate you on google maps Browse products - View our catalog of food products by categories Add items to cart - Select products, variants and quantities Review your basket - Check items, prices, and delivery details Choose delivery method and time - Select when how and you want to receive your order Select payment method - Choose from available options Confirm order - Receive your order reference number You can also order by: Sending a message to our WhatsApp number: +237 6 59 94 00 42 Select Option 2 - Commander (Place Order) from the main menu Share your location or select from saved addresses

Question 2

What languages do you support?

Accepted Answer

WaziEats supports 8 languages: 🇫🇷 French (Français) 🇬🇧 English 🇸🇦 Arabic (العربية) 🇨🇳 Chinese (中文) 🇪🇸 Spanish (Español) 🇩🇪 German (Deutsch) 🇵🇹 Portuguese (Português) 🇹🇿 Swahili (Kiswahili) Change your language anytime from the homepage language selector.

Question 3

How do I contact support?

Accepted Answer

Access support online via the inbox, visit our Contact page , or send a message to our WhatsApp number: +237 6 59 94 00 42 Type "aide" or "help" in chat Our chatbot Elena is available 24/7 For urgent issues, our support team responds during business hours

Question 4

How do I browse products?

Accepted Answer

The Catalogue from the main menu gives you: Full catalog view - Browse all available products AI-powered search - Describe what you want in natural language Category filtering - Browse by food type Location-based results - See products available in your area ETA - Get estimated delivery time of the products

Question 5

Can I order from multiple Food Vendors?

Accepted Answer

Yes! WaziEats supports multi-vendor orders: Add products from different vendors to your cart The system automatically creates sub-orders for each vendor Each vendor manages their portion independently You receive updates for each sub-order Delivery is coordinated based on vendor locations

Question 6

Do you accommodate special dietary needs or allergies?

Accepted Answer

Currently, you can: Search for products according to your diet Browse product descriptions for ingredients Specify dietary requirements in the order notes Future enhancement: Detailed allergen information and dietary filters (vegetarian, vegan, halal, gluten-free) are planned.

Question 7

How do I place an order for agro products?

Accepted Answer

Agro Product Features: Farm origin and harvest date Quality certifications (organic, etc.) Conservation time and storage requirements Blockchain traceability for authenticity Cold chain delivery for temperature-sensitive items

Question 8

What is the delivery process for food items?

Accepted Answer

Standard Delivery Flow: Order Confirmation - You receive an order reference (e.g., ORD_123456) Vendor Acceptance - The vendor confirms and starts preparing (5-15 minutes) Preparation - Food is being prepared (15-30 minutes) Ready for Pickup - Delivery driver is assigned Out for Delivery - Driver is on the way to you Delivered - Enjoy your meal! Real-Time Tracking: Agro product delivery from the farm happens on scheduled days (depending on the product and vendor). Track your order status anytime online Enter your order reference number Receive automatic notifications at each stage See estimated delivery time

Question 9

How long will it take to receive my order?

Accepted Answer

Typical Delivery Times: Standard Delivery: 30-60 minutes from order confirmation Scheduled Delivery: Choose your preferred time (up to 7 days in advance) Factors affecting delivery time: Distance from vendor to your location Current order volume Weather conditions Traffic conditions Same-Day Delivery: Available for most urban areas (Douala, Yaoundé, etc.)

Question 10

Can I schedule delivery for later?

Accepted Answer

Yes! When placing your order: Select "delivery time" option Choose a specific date (today or up to 7 days ahead) Pick a time slot (e.g., 12:00, 14:30, 18:00) Receive confirmation of your scheduled delivery Advance Ordering Benefits: Plan ahead Ensure availability of products Better coordination with your schedule and ensure an efficient delivery

Question 11

What are the delivery fees and minimum order requirements?

Accepted Answer

Delivery Fees: Standard Delivery: 500 XAF (varies by distance and location) +100F by additional Kms Premium Delivery: from 500 XAF additional (faster service) Calculated dynamically based on: Distance from vendor to delivery address Order complexity (multi-vendor) Delivery time (peak hours may vary) Minimum Order: No strict minimum for most vendors Some food vendors may require minimum order value Check vendor-specific requirements in product details Free Delivery: May be available for orders above certain amounts Promotional offers (check your wallet for vouchers) Loyalty program benefits (coming soon)

Question 12

Which areas do you deliver to?

Accepted Answer

Current Coverage: Major Cities: Douala, Yaoundé, and surrounding areas Urban Areas: City centers and main neighborhoods (quartiers) Expanding: New areas added regularly How to Check: Enter your city and neighborhood (quartier) when ordering The system shows available vendors and products in your area Delivery radius: typically 15km from vendor locations Location Requirements: City name Neighborhood (Quartier) Landmark (Lieu-dit) for precise delivery GPS coordinates (automatically captured)

Question 13

What payment methods do you accept?

Accepted Answer

Mobile Money: 🟠 Orange Money 🔴 MTN Mobile Money (MoMo) 🔵 Wave Money (soon) M2U Other Methods: 💳 Visa/Mastercard (soon) 💰 Cash on Delivery 👛 WaziEats Wallet (prepaid balance) 📊 Advance Payment (for returning customers with good history) Payment Selection: Choose your preferred method during checkout Some methods may have processing fees Default: Orange Money (change in settings)

Question 14

How come your prices are affordable?

Accepted Answer

Our Cost-Saving Model: Direct Vendor Connection: No intermediaries = Lower costs Technology Efficiency: Automated processes reduce overhead Bulk Purchasing: Volume discounts from suppliers Competitive Marketplace: Vendors set competitive prices Reduced Physical Infrastructure: Digital-first approach Transparency: Vendor prices clearly displayed Delivery fees shown upfront No hidden charges Commission-based model benefits vendors and customers Quality + Affordability: Fresh products directly from producers Blockchain traceability ensures quality Regular quality checks by vendors Customer ratings and reviews

Question 15

What is your refund policy?

Accepted Answer

Important: Orders are generally non-refundable once accepted by the vendor and prepared. Exceptions: Quality Issues: If you receive spoiled, damaged or incorrect items Delivery Failures: If order is not delivered within reasonable time Vendor Cancellation: If food vendor cancels after payment How to Request: Contact support immediately online or via our whatsapp contact number during office hours Provide order reference and issue description Upload photos if applicable (quality issues) Support team reviews within 24 hours Alternatives to Refund: Store credit in WaziEats Wallet Replacement order Voucher for future purchases Cancellation Policy: Before vendor acceptance: Full refund possible After preparation starts: No refund (vendor costs incurred) Customer unavailability: No refund

Question 16

Can I track my order?

Accepted Answer

Yes! Comprehensive tracking available: Method 1 - Menu Navigation: Use Suivre (Track) from your order dashboard Find your order reference (e.g., ORD_123456) View real-time status updates Method 2 - Direct Chat: Type "track ORD_123456" to our WhatsApp number Say "where is my order?" Information Provided: Current order status Estimated delivery time Delivery address confirmation Driver information (when assigned) Order items and total amount

Question 17

How do I view my order history?

Accepted Answer

From your profile menu, go to Orders: Recent orders (last 30 days) Order details and receipts Reorder previous items Download order summaries Search Options: By order reference By date range By vendor name By product name

Question 18

Can I modify my order after placing it?

Accepted Answer

Before Vendor Acceptance: Yes—if the vendor has not accepted the order yet, you can cancel online or contact support immediately. Provide order reference Request cancellation and place a new order with the correct items After Vendor Acceptance: Modifications are difficult (food already being prepared) Add-ons may be possible (message the vendor quickly) Small changes might be accommodated on a best-effort basis Best Practice: Review your cart carefully before confirming!

Question 19

What if I need to cancel my order?

Accepted Answer

Cancellation Process: Contact support quickly Provide order reference State cancellation reason Cancellation Fees: Before vendor acceptance: No fee After acceptance, before preparation: Possible fee After preparation started: Full charge (no refund) Valid Cancellation Reasons: Changed plans Ordered by mistake Emergency/unavailable to receive Long delivery delay

Question 20

Do you provide quality assurance for the food ordered?

Accepted Answer

Yes! Quality is ensured through multiple layers: Vendor Responsibility: Each vendor manages their own quality standards Restaurants are rated by customers Poor-performing vendors are reviewed/suspended Health and safety compliance required WaziEats Verification: Vendor registration and approval process Regular compliance checks Customer feedback monitoring Dispute resolution system Blockchain Traceability: Product origin verification Handling and storage conditions recorded Transportation logs maintained Quality checkpoints documented Customer Protections: Order review and rating system Report quality issues immediately Photo evidence for complaints Support team investigation Compensation for valid complaints

Question 21

How do I ensure the authenticity and quality of food products purchased online?

Accepted Answer

Authentication Measures: Blockchain Tracking: Scan products to see complete history Verify harvest/production dates Check origin and certifications View handling conditions (temperature, storage) Product Information: Detailed descriptions with ingredients Nutritional value data Expiration dates and shelf life Production methods (organic, conventional) Quality grades and certifications Vendor Transparency: Vendor profiles with ratings Customer reviews and comments Business registration verification Contact information available Quality Indicators: Freshness guarantees Cold chain compliance for sensitive items pH levels for relevant products Conservation time specifications Your Actions: Check product details before ordering Read vendor ratings and reviews Inspect items upon delivery Report issues immediately Leave honest feedback

Question 22

How do I create an account?

Accepted Answer

Automatic Account Creation: ==> Direct to register as a customer page: /auth/register Input your name and phone number No separate registration needed Set your preferences (language, location) on first use Profile Information: First name and last name Phone number (verified via WhatsApp) Email (optional) Delivery address (from GPS map) Language preference GPS coordinates (automatic)

Question 23

What is the WaziEats Wallet?

Accepted Answer

Our Portefeuille (Wallet) provides: Features: Prepaid Balance: Load money for faster checkout Transaction History: View all payments and refunds Vouchers & Credits: Store promotional credits Loyalty Points: Earn rewards (coming soon) Benefits: Faster checkout (no payment method selection each time) Store refunds and credits Exclusive wallet-only promotions Track spending easily How to Use: Load balance via mobile money or card Select "Wallet" as payment method when ordering Balance is deducted automatically Receive transaction notifications

Question 24

Can I save multiple delivery addresses?

Accepted Answer

Yes! Address management: Save home, work, and other addresses Set a default delivery location Quick selection during checkout Edit or delete saved addresses Share location via GPS for precision

Question 25

How do I become a WaziEats vendor?

Accepted Answer

Registration Process: Start here: /become-seller Access to thousands of customers Integrated order management Wallet and payout system Logistics support Training and consultation See our Vendor Guidelines for detailed information.

Question 26

Can I order supplies as a vendor?

Accepted Answer

Yes! Once logged in, you will access fresh products for your supply Browse wholesale products AI-powered supply search Place bulk orders Track supply deliveries Manage vendor relationships

Question 27

AI-Powered:

Accepted Answer

Intelligent product search and recommendations Natural language understanding Context maintenance across messages Automated order suggestions based on history

Question 28

How does the online ordering and delivery process work?

Accepted Answer

Complete Flow: Integrated Systems: Multi-vendor coordination Payment processing Delivery logistics Customer notifications Feedback collection

Question 29

How do I get help?

Accepted Answer

24/7 Chatbot Support: Option 6 - Aide from main menu Type "help", "aide", "support" Ask questions in natural language Human Support: Business-hours response for complex issues Complex issue escalation Complaint resolution Technical assistance

Question 30

What if I have a complaint?

Accepted Answer

Complaint Process: Use our contact form to report the issue Provide order reference and details Upload photos if relevant (quality issues) Describe the problem clearly Support team investigates (24-48 hours) Resolution communicated via WhatsApp Types of Complaints: Food quality issues Delivery delays Missing items Incorrect orders Payment problems Vendor service issues

Question 31

Is my information secure?

Accepted Answer

Security Measures: Secure online platform Secure payment processing (PCI compliant) No storage of sensitive card details Encrypted database connections Data Protection: No sharing with third parties without consent GDPR-compliant data handling

Question 32

How is my payment information protected?

Accepted Answer

Payment Security: Direct integration with trusted payment providers No card details stored on WaziEats servers Tokenized transactions SSL/TLS encryption for all connections PCI-DSS compliance

Question 33

Contact WaziEats: +237 6 59 94 00 42

Accepted Answer

Contact WaziEats: +237 6 59 94 00 42 Available: 24/7 for ordering and basic support Human Support: Business hours for complex issues

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